In order to gain access to the FrontRange customer support site, and also to Net Updates, you will need a user name and password.

These are provided by the Customer Care team at FrontRange. We can help you to get these, but you might find it easier to to obtain them directly.

Phone 0118 938 7400 and ask for Customer Care. You will need your contract number (also called your HDA number, also called your customer ID) handy when you speak to them. You’ll find this on your licence notification and, if you’re on GMPE, you’ll find it on the GoldMine splash screen and in Help>About GoldMine.

The address of the support site is www.frontrange.com/support/login.aspx

Program updates can now be downloaded directly from the support site without having to go through the Net Update process.