It’s important to remember that GoldMine has a different paradigm from Outlook – in Outlook you leave everything in your inbox (whether in sub-folders or not) whereas in GoldMine you are supposed to file (or fast-file) your emails into History.

If you don’t do this, and the number of emails in your inbox comes to exceed a few hundred, then new emails won’t show up. They are there, but GoldMine can’t display them.

The cure is simple – just file some of the backlog.

Failing to periodically empty the email trash can also lead to the same problem, so make sure that you regularly clear this out.