IMPORTANT! Product Impact Statement:

Gmail Corporate and Personal accounts may become unusable from within GoldMine as of March 14, 2025.

GoldMine Support was recently made aware of Google’s/Gmail’s plan to discontinue the use of “Less Secure Apps” for Corporate accounts. This will become effective March 14, 2025. The requirement will now be that anyone using a Google/Gmail Corporate account will need to connect via OAUTH. Google is implementing this change to make email accounts more secure.

GoldMine had previously added the OAUTH2 capability to comply with new email security requirements for Personal Gmail accounts starting in the 2020.1.1 release. More recently GoldMine Support was made aware of a change that affected Personal Gmail Accounts in GoldMine using OAUTH. Once this was reported, GoldMine Support immediately released a workaround for the reported behaviour that was affecting Personal accounts. This has successfully been used since September 2024. Affected users were receiving the following error when trying to connect: “This app is blocked” error when re-connecting Gmail account at the E-mail Account Properties screen.” This error has been reported to Development and a Problem has been opened (103526). If you are currently affected by this reported behaviour, please refer to the Knowledge Base article below.

https://forums.ivanti.com/s/article/Getting-an-error-message-This-App-is-Blocked-when-trying-to-Configure-and-then-Authenticate-a-Google-Account-in-GoldMine-s-Email-Center

GoldMine Support was recently informed of an upcoming change effective March 14, 2025, affecting Corporate accounts continued ability to use “Less Secure Apps”. Notification of this upcoming change was sent directly to Google Corporate account holders by Google. GoldMine Support immediately initiated discussions with Development and opened Problem Ticket (105765) for investigation. GoldMine Support has been in frequent communication with the GoldMine Development team, who in turn has been in constant communication with Google Developers.

Unfortunately, there is concern that it is possible that all GoldMine users using Gmail as their email client may be affected by this upcoming change implemented by Google. GoldMine Support wanted to proactively prepare our customers for this possibility. As of today, there is currently no confirmed workaround for the upcoming change.

Rest assured this is of highest priority for GoldMine Support and Development as we work towards a resolution in conjunction with Google. GoldMine Support will update the Community pages with any updates and/or workarounds.

If you have further questions, please contact us.